otevřít menu
States and territories
  • Česká Republika
  • Slovensko
  • Poland
  • Rakousko
  • Maďarsko
  • Slovenia
  • Croatia
  • Italy
  • Černá Hora
  • Něměcko
Terms and Conditions

Terms and Conditions

Read our terms and conditions carefully, thanks to their observance, everything will go as it should.

General terms and conditions (hereinafter referred to as GTC) for the travel agency INGTOURS s.r.o.

These General Terms and Conditions govern the procurement of a tourism service or a combination of tourism services that is not a tour.


              GTC regulate the rights and obligations of the travel agency INGTOURS s.r.o. , ID number: 64255794, company                            headquarters address 543 01 Vrchlabí, Benecká street 921 (hereinafter referred
              to as TA) 
and the customer from the contract for the procurement of tourism services.

1.2.       Based on the contract for the provision of tourism services, TA undertakes to provide the customer with a tourism
             service, and to provide this service through its suppliers.

1.3.       Tourism service means an individual tourism service such as transport, accommodation, rental of a means
             of transport or other tourism service and combinations thereof that are not a tour.

1.4.       TA undertakes to provide the tourism service in the agreed quality and the customer undertakes to pay TA
             the agreed price for this.

1.5.       The provisions of the Civil Code on the customer's rights from the tour contract do not apply.


2.1.       The customer selects a service on the TA website, which he non-bindingly requests via the web request form
             or via e-mail to the TA.

2.2.       The contract for the procurement of the tourism service is concluded if the customer confirms the TA offer in terms
             of scope and price by e-mail. This will confirm the service procurement contract between the TA and the customer.
             Confirmation of the contract on the part of the customer is also considered to be explicit consent recorded
             in telephone or other communication.

2.3.       The contract for the procurement of tourism services is effective:

             a/ By confirming the customer - see point 2.2.

             b/ by paying the deposit or the entire service within the specified period given by the TA.

2.4.       Information about TA's services and offers provided on TA's website or in other marketing documents is illustrative
             in nature and does not constitute a binding offer to enter into a contract.



3.1.       The price of the service is agreed in e-mail communication and is final.

3.2.       The price of the service is indicated in CZK or EUR depending on the individual case and inclusive VAT.

3.3.       The customer is obliged to pay the deposit or the full amount of the service always according to the instructions given
             in the TA email. The deadline for paying the deposit or the entire service depends on the deadline for the service.

3.4.       The service provided must always be paid for by the customer no later than 10 days before the start
             of the ordered service.

3.5.       TA is entitled to adjust payment dates or advance payments according to the nature of the service. Whether
             it is a long-term planned service or a so-called "last minute" service at the last minute.

3.6.       Payment of the service means crediting the amount in question to the TA account specified in the
             TA e-mail correspondence. When paying for the service, it is necessary to always indicate the variable service
             symbol assigned by the TA.



4.1.       Both the customer and the TA can always withdraw from the contract before starting the provision of services.
             The withdrawal takes effect upon delivery of the withdrawal notice to the other party. Notification must always
             be made in writing (by e-mail) or by telephone with subsequent written confirmation.

4.2.       If the customer withdraws from the contract not because of a breach of TA's obligations, he is obliged
             to pay TA termination fees (cancellation fees).

              a/ more than 30 days before the start of the provided service, 30% of the service price

              b/ in a period of less than 30 days before the start of the provision of the service, 100% of the price of the service

4.3.       TA is entitled in exceptional cases to reduce the amount of the cancellation fee to the customer, if its supplier(s)
             also reduce or do not charge penalties directly to TA.

4.4.       If an extraordinary and unforeseeable circumstance prevents TA or its supplier from providing the agreed service,
             the contractual relationship between TA and the customer shall cease. In this case, TA will offer the customer
             another service or a voucher for later use of services in the value of the price paid by the customer.
             If the customer refuses this, the TA will refund the entire amount paid by him.


5.1.       The TA is responsible for the proper provision of the service.

5.2.       In the event that the scope or quality of the services provided is objectively lower than what was agreed upon,
             the customer has the right to criticize this fact as a service defect. The customer is obliged to point out the
             defect without undue delay so that a remedy can be agreed on the spot if possible.

5.3.       If the service has a defect and if the customer has pointed it out without undue delay, he has the right to a discount
             on the price of the services in the amount of the reasonable extent and duration of the defect. If the customer
             requests a discount, he should also do so with TA without undue delay. TA will respond to the customer's request
             for a discount no later than 30 days after the customer's demonstrable application of the complaint, unless
             a different deadline has been agreed with the customer.

5.4.       If, for any reason, the customer does not use all or part of the services, the provision of which he had the
             right to according to the contract, such a fact does not constitute any right to a discount on the price of the services.


             6. INSURANCE

6.1.       For the purpose of procuring tourism services, TA is not insured in case of bankruptcy and is not obliged to hand
             over the form to the customer in accordance with Decree No. 122/2018, on sample forms for individual types of tours.



7.1.       The customer understands that TA is authorized to process his personal data for the purpose of providing tourism
             services and for the purpose of fulfilling legal obligations, in particular: name, surname, date of birth, necessary
             passport data within the scope of the contract (if necessary, identifying selected services photocopy of the travel
             document), bank details, place of residence, or other contact address, e-mail address, telephone number, flight
             number, code of the flight reservation, information about allergies, medications and other health problems). These
             data will be passed on to service providers (especially hotels, transport companies, guides). The identification
             data of these providers are listed in the individual contracts concluded by the customer.

7.2.       If the provider or the TA processes personal data in third countries, the TA will provide, at the customer's
             request, information on whether there is an EC decision on adequate personal data protection.

7.3.       The customer acknowledges that TA will process his personal data within the scope of point 8.1. for the purpose
             of sending commercial messages. TA is entitled to send commercial messages in the form of SMS, MMS, e-mail,
             mail or telephone. The customer can object to the sending of commercial messages at any time, either at the
             TA address or by e-mail sent to the e-mail address: info@ingtours. Czech Republic In this case, TA will no longer
             send commercial messages to the customer or otherwise process his personal data.

7.4.       The above-mentioned provisions of Article 8 also apply proportionately in relation to the persons for whose benefit
             the customer acted (fellow passengers). By reserving individual tourism services, the customer declares that
             he is authorized to grant consents on behalf of fellow travelers, either on the basis of a contract
             or other representation.

7.5.       The customer acknowledges that, as a data subject, he has the following rights in particular:

             a/ withdraw consent to the taking and publication of photographs

             b/ request access to your personal data

             c/ request correction of inaccurate or incomplete personal data

             d/ request deletion of personal data

             e/ request restriction of personal data processing

             f/ object to the processing of personal data

             g/ file a complaint with the supervisory authority, which is the Office for Personal Data Protection,
             address: 170 00 Praha 7, ppl. Sochora 27.



8.1.       Contracts to which these General Terms and Conditions apply are governed by Czech law.

8.2.       The possible invalidity of individual provisions of these General Terms and Conditions does not affect the
             validity of concluded contracts to which these General Terms and Conditions apply.

8.3.       All disputes arising from contracts to which these GTC are applied will be settled with finality by the general
             courts of the Czech Republic.

8.4.       In the event of a dispute arising in connection with the contract to which these GTC apply, the customer, who
             is a consumer, has the right to an out-of-court settlement with the Czech Trade Inspection, the so-called ADR.
             Detailed information on the terms of out-of-court dispute resolution is provided at www.coi.cz.

8.5.       A customer who has purchased a service or product over the Internet and is a consumer can also use the online
            dispute resolution platform to resolve a dispute. More detailed information about the terms of online dispute
            resolution is provided at http://ec.europa.eu/odr

These general conditions are valid from 1. 11. 2023